Terms & Conditions

*TIMELINESS/OVERTIME POLICY*: Your pickup time, and confirmed itinerary, will be emailed to you by the evening prior to your tour. Please be aware, if your entire party is not ready to depart at the front end of the pickup time drivers are required to leave after 5 minutes from their arrival, out of respect to our other customers’ day and experience. At that time you will be responsible to arrange to meet up with the tour, in keeping with the itinerary, or forfeit the reservation at full charge. Next, we know you don’t want the day to end, but end, it must! You will have a set end time which will conveyed to you with your itinerary. The end time is defined as the time your driver is beginning your return from your last winery. If you exceed that time, you may be charged Overtime at a rate of $60/hr, including added gratuity. Your driver will notify you when you are going to be starting to accrue Overtime charges and you can make the decision to be timely and begin the return, or pay the Overtime charges.

*CANCELLATION POLICY*: 72 hour notice for groups of 6 or less for standard weekends, 1 week for holiday weekends; 2 weeks for groups of 7 or more for standard weekends, 3 weeks for holiday weekends. Should you cancel prior to these time frames there is no fee, however, afterward you will be charged for the entire amount. Any bookings made within the 72hr time frame are considered confirmed and non-refundable. Please note, should your group reduce in size you will be charged for those seats if we are not notified within the above referenced time frames.

*INTOXICATION*: We are here to help you have a wonderful day and we are certain you are going to, although we do ask that you be mindful of your consumption. Should we observe, or be notified by a tasting room server, that anyone in your party is becoming too intoxicated to continue we reserve the right to end your tour without refund.

*VEHICLE DAMAGE/CLEANING*: Please understand, our van doors are sensitive and can be easily damaged. Therefore we direct you, in no uncertain terms, NOT TO OPERATE THE DOORS at anytime, but to allow your driver to open and close them throughout your entire day. If a door is damaged due to your operation of them, you may be subject of up to $1000 in repairs! So please heed our warning. Additionally, there will be a $300 cleaning fee charged to the booking credit card for any “mess” made by anyone in your party inside the van.

*BELONGINGS/PURCHASES*: We are NOT responsible for forgotten purchases and belongings. Your purchases will be stored in our cooler and returned with you at the end of the day. However, YOU MUST account for any and all your purchases upon return to your accommodations. If the driver is not immediately made aware of any discrepancy, it will be your loss. If any personal items or purchases are left in the van after return to your lodgings, the driver’s time in returning these to you, strictly within Paso Robles, Templeton or Atascadero city limits, will be charged to the booking credit card. If it is discovered too late to arrange a local return (either by a driver, or by you picking up the item directly, or if your accommodations were not local)), you can arrange for the item(s) to be shipped to you by sending The Wine Line a prepaid shipping label and coordinating a direct pickup.

*COVID*: By booking this tour, you are acknowledging for yourself, and your entire party, that COVID-19 is now an endemic reality and a communicable disease. You further acknowledge that there may be other customers on board (for Semi-Private Tours) or with whom you will come in contact, and agree that we cannot and will not be held responsible should you or any member of your party contract COVID, or any other disease, in proximity to your trip with us.